GEAR MONKEY · CUSTOMER INFORMATION
Terms of Service
Last updated: November 12, 2026
These Terms of Service apply to your use of the Gear Monkey website and to service-related communications with Gear Monkey (“Gear Monkey,” “we,” “us,” or “our”). By using this website or requesting our services, you agree to these terms to the extent permitted by applicable law.
1. Automotive services and estimates
Gear Monkey provides automotive diagnostics, repairs, brake services, remote start and alarm installations, window tint, and sound system installations. Estimates are based on the information and vehicle condition available at the time. Additional problems, hidden damage, parts availability, or other conditions may affect the final price or completion time. We will seek your approval before performing work that materially changes the approved estimate.
2. Repair authorization
When you approve an estimate or work order, you authorize Gear Monkey to perform the services described in it. You also authorize reasonable vehicle handling or road testing when needed to diagnose or verify the requested work. Please remove valuables and personal belongings before leaving your vehicle with us.
3. Parts and customer-supplied parts
Parts may be new, remanufactured, or otherwise identified in your estimate or invoice. Customer-supplied parts must be suitable for the vehicle and requested repair. We may decline to install a part that appears incorrect, unsafe, or unsuitable. Unless agreed to in writing, Gear Monkey does not provide a parts warranty for customer-supplied parts, and additional labor may be required if a supplied part is defective or does not fit.
4. Payment and vehicle pickup
Payment is due when the approved work is completed unless a different arrangement is stated in writing. Please arrange to pick up your vehicle promptly after we notify you that the work is complete. Any storage or other additional fees will be disclosed and applied only as permitted by law.
5. Workmanship and parts warranties
Any warranty offered by Gear Monkey will be described in writing on the applicable estimate, invoice, or separate warranty document. Warranty coverage, duration, exclusions, and claim procedures are controlled by that written document. If no written Gear Monkey warranty is provided for a particular item or service, no additional shop warranty is promised. This section does not limit any rights or warranties that cannot legally be waived.
6. Diagnostic findings and vehicle condition
Diagnostics are based on symptoms, testing, and information available during the inspection. A repair may address the diagnosed concern without preventing unrelated failures or future problems caused by age, wear, prior repairs, or other vehicle conditions. We will explain relevant findings and recommended work as clearly as reasonably possible.
7. Text messages and SMS terms
If you separately provide your mobile number and opt in to receive text messages from Gear Monkey, you agree that we may send service-related messages about estimates, appointments, repair progress, vehicle status, and customer support. Message frequency varies. Message and data rates may apply.
Consent to receive text messages is not a condition of purchasing goods or services. You can opt out at any time by replying STOP. For help, reply HELP or contact us at 317-969-4148 or gearmonkey1@hotmail.com. After you send STOP, we may send a confirmation message, and then you will no longer receive messages through that program unless you opt in again. Wireless carriers are not responsible for delayed or undelivered messages. Message availability may depend on your carrier and device.
We do not treat providing a phone number for a repair or estimate as consent to receive text messages. Text messages are sent only where you have provided the required consent.
8. Website use
You agree not to misuse this website, attempt to disrupt its operation, or use it for unlawful activity. Website information is provided for general information and may be updated without notice. Contact the shop to confirm current services, pricing, and availability.
9. Liability
To the extent permitted by law, Gear Monkey is not responsible for indirect, incidental, special, or consequential damages arising from use of this website or services. Nothing in these terms excludes liability that cannot legally be excluded, or limits rights that applicable law gives you.
10. Changes to these terms
We may update these terms from time to time. The “Last updated” date above indicates when the current version was posted. Your continued use of the website after an update means you accept the revised terms to the extent permitted by law.
11. Contact
Gear Monkey
1001 Southeastern Ave, Indianapolis, IN 46202
Phone: 317-969-4148
Email: gearmonkey1@hotmail.com